I have an iSense, and I can’t use the Calibrator app. What can I do?

The iSense was an OEM version of the Structure Sensor (ST01) that we made for 3D-Systems. This product was designed specifically for compatibility with their proprietary software, which is why it is not supported  by  many apps from Occipital. All support for this device and associated software were provided directly by 3D-Systems, and any warranty coverage or refund would be proved through them as well: http://www.3dsystems.com/shop/support

Regrettably it is not possible for Occipital to support this device. Instead, we suggest looking into Structure Sensor (Mark II) for your 3D scanning needs.

Finally, we have seen issues with the iSense and the latest versions of Calibrator. The recent updates made to Calibrator to be compatible with iOS 14 have made it incompatible with iSense sensors, as they are locked on an older version of firmware. Due to our developer agreement with Apple, we are unable to provide previous versions of Calibrator that would work with iSenses, and there are no known workarounds at this time.

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