I have an iSense, and I can’t use the Calibrator app. What can I do?

iSense  was an OEM version of the Structure Sensor that we made for 3D-Systems. This product was designed specifically for compatibility with their proprietary software, which is why it is not supported  by  many apps from Occipital. All support for this device and associated software were provided directly by 3D-Systems, and any warranty coverage or refund would be proved through them as well: http://www.3dsystems.com/shop/support

While 3D-Systems has chosen not to support this device any longer, and it is not possible for Occipital to support this device, we don't want to leave you without options. We wanted to make it easier for everyone to get a recent Structure Sensor, so we’ll offer a $100 credit towards a new Structure Sensor when you send in your old iSense to us in exchange for a Dark Grey Structure Sensor. 

With a recent Structure Sensor you'll get the latest firmware, access to future updates, the Occipital 3 Month Hardware Limited Warranty, as well as access to our community forum and customer support.

If you would like to take advantage of the exchange program email us support@structure.io and mention this support article. 

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