I accidentally purchased Structure Capture. How do I request a refund?

If you accidentally purchased a subscription for Structure Capture and need to request a refund, then you will need to request a refund directly from Apple within 30 days. Please note that only Apple is able to issue refunds, so it is not possible to issue refunds after 30 days.

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in to your Apple Account or already be signed in
3. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

Wait 24 to 48 hours for an update on your request

After you submit your request, you can check the status of your refund request:

1. Go to reportaproblem.apple.com and sign in to your Apple Account.
2. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.
3. To see the status, tap or click Pending.

Allow 24 to 48 hours to receive an update from Apple. If your request is approved by Apple, it might take additional time for the funds to return to your payment method. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

If you can't find the charge on reportaproblem.apple.com

Find out if another account was used to make a purchase:

1. Search your email for the words "receipt from Apple" or "invoice from Apple."
2. Look for a receipt that matches the amount for which you want to request a refund.
3. On the receipt, see what was purchased and which Apple Account was used.

When you find the receipt

• If the receipt is for a member of your Family Sharing group and you're the family organizer, you can still request a refund on reportaproblem.apple.com. Tap or click the Apple Account button, then choose All. Purchases charged to your shared payment method appear.
• If the receipt is for a different Apple Account, use that Apple Account to sign in to reportaproblem.apple.com.

If you can't find a receipt

• If the charge is pending, you canʼt request a refund yet. After you receive an email receipt, try to request a refund again.
• If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
• In the European Union, purchases for digital goods and services might not be made through Apple. Learn more about purchases not billed through the App Store or the App Store's In-App Purchase system.
• If you have multiple Apple Accounts, use each one to sign in to reportaproblem.apple.com and look for the charge for which you want to request a refund