Structure FAQ
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Technical Support

I am having trouble using my Structure Sensor Pro or Mark II.

  • Why does my new Mark II or Structure Sensor Pro say "Please Connect Structure Sensor"? It IS connected!
  • How can I improve my sensor's depth coverage?
  • Why do I keep losing tracking?
  • How do I send diagnostic information using the Structure app?
  • Why does Structure's Firmware Updater not work?
  • Getting Started - How Do I Find My Sensor's Serial Number?
  • Getting Started - Updating your Sensor's Firmware
  • Getting Started - Why does my 12.9-inch bracket not align with my alignment tool?
  • How to Connect Your Sensor (and Common Mistakes)
  • What do all of these light sequences mean?
  • I upgraded to iOS 14 and now my apps don't work!
  • How to Update Structure Sensor Firmware on Desktop
  • What is the Structure Sensor's unit of scale?
  • Calibrator Requires Camera Access
  • Why can't I get enough sunlight in Calibrator?

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