Technical Support
I am having trouble using my Structure Sensor Pro or Mark II.
- Why does my new Mark II or Structure Sensor Pro say "Please Connect Structure Sensor"? It IS connected!
- How can I improve my sensor's depth coverage?
- Why do I keep losing tracking?
- Why does Structure's Firmware Updater not work?
- How do I send diagnostic information using the Structure app?
- Getting Started - Why does my 12.9-inch bracket not align with my alignment tool?
- Getting Started - How Do I Find My Sensor's Serial Number?
- I upgraded to iOS 14 and now my apps don't work!
- What is the Structure Sensor's unit of scale?
- What do all of these light sequences mean?
- Getting Started - Updating your Sensor's Firmware
- Calibrator Requires Camera Access
- How to Connect Your Sensor (and Common Mistakes)
- My Structure Sensor and iPad with USB-C aren't connecting
- Why can't I get enough sunlight in Calibrator?