Structure Sensor (ST02A/ST02B) Compatibility with iOS 17: Updates and Information πŸ“±πŸ”§

We are dedicated to providing you with the latest information regarding the compatibility of the ST02A & ST02B sensors with USB-C Apple devices and iOS 17 released (2023.09.18). Our goal is to keep you informed and equipped with the most accurate information as we navigate through this compatibility situation. This article will be regularly updated to ensure you have the latest insights.

ℹ️ Resolution Status: Potential fix identified - In iOS 17.2 beta 4 (not yet available to the public)


iOS 17 Next Steps/Preparation

We are delighted to share that the compatibility issue affecting Structure Sensor devices on USB-C iPads, introduced in iPadOS 17.x, has been successfully resolved!


In the latest beta release of iPadOS, version 17.2 beta 4, Apple has implemented a fix that we've thoroughly tested on several USB-C iPads. 

End Users (on iOS 17):

The public release of iPadOS 17.2 is expected to be available in the coming days. If you’ve already upgraded to iOS 17 or recently acquired an iPad with iOS 17 and need a swift resolution, please follow these instructions to update your iPad:

  • Sign up for the Apple developer program using the same Apple ID that's on your iPad.
  • Visit this link on your iPad, click on iOS (not iPadOS), and scroll down to 'Turn on beta updates.' Click the 'Open Beta Updates' button, which will direct you to your settings. Choose Developer iOS 17, and this will enable you to download the 17.2 update.

End Users (on iOS 16.X or lower):

We do not recommend updating your iDevice at this time. It’s best to wait until the patch release and is made available to the general public. We will notify you about the release here and also send an email to our customer base once the fix is implemented.

  • πŸ›‘ πŸ”„ Disable Automatic Updates: To prevent any unintended updates that could affect the performance of the ST02 sensors, we suggest turning off automatic updates on your USB-C devices. (To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.)
  • πŸ“Š πŸ“ Continue Use: You can continue using your ST02 sensors with your current iOS version without interruption.
  • πŸ“±πŸ†• Postpone New iPad Purchases: New USB-C iPads may come pre-installed with iOS 17. Due to potential compatibility issues, we recommend postponing any new iPad purchases until we have a solution in place.

🀝 πŸ”— Ongoing Collaboration:

Our technical team is in constant collaboration with Apple to address the compatibility concerns and ensure that the ST02A & ST02B sensors maintain their high level of performance with iOS 17.

πŸ”„ πŸ“† Stay Informed:

As we work towards a resolution, we will keep you updated on the progress of our efforts. This article will be updated regularly to provide the latest information on compatibility and solutions.

We greatly appreciate your patience and understanding as we tackle this situation together. Your commitment to utilizing Structure SDK in your projects is essential to us, and we are dedicated to delivering a swift and effective resolution.πŸ’ͺ🌟

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