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Technical Support

  • Structure Sensor (ST02A/ST02B) Compatibility with iOS 17.0.x & iOS 17.1.x: Updates and Information 📱🔧
  • Getting Started - How Do I Find My Sensor's Serial Number?
  • Getting Started - Updating your Sensor's Firmware
  • Why does my new Mark II or Structure Sensor Pro say "Please Connect Structure Sensor"? It IS connected!
  • What do all of these light sequences mean for Structure Sensor Pro/ Mark II?
  • How can I improve my sensor's depth coverage?
  • Why do I keep losing tracking?
  • How to Update Structure Sensor Firmware on Desktop
  • How to Connect Your Sensor (and Common Mistakes)
  • Why does Structure's Firmware Updater not work?
  • Why can't I get enough sunlight in Calibrator?
  • How do I send diagnostic information using the Structure app?
  • Calibrator Requires Camera Access

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