Structure FAQs
  • Support Home
  • Structure Sensor 3
  • Structure Capture (for iOS/iPadOS)
  • Structure Sensor Pro and Structure Sensor (Mark II) - (Retired)
  • Structure SDK (iOS)
  • Structure SDK (Cross Platform) - (Paused)
  • Skanect (for PC) - (Retired)
  • Structure Core - (Retired)
  • Original Structure Sensor (ST01) - (Retired)
  • Bridge - (Retired)
  • Contact
  • Contact

Technical Support

  • Skanect: Uplink is not working! What's the deal?
  • Skanect: Why does Structure display "Uplink failed to connect"?
  • Skanect: My Kinect for Xbox 360 sensor works for a few seconds then shuts-off
  • Skanect: Why don't the Ad Hoc Network instructions for Uplink do not work on my Windows 10 machine!
  • Skanect: Bad License Key Error – Why doesn’t my license key work?
  • Skanect: How can I fully customize the bounding box?
  • Skanect: Why does depth and color streaming fail to start?
  • Skanect: How can I tune the bounding box size and the initial height of the camera?
  • Skanect: Why does the sensor keep losing track?
  • Skanect: Why can't I load my files?
  • Skanect: Why does it display so small on my computer?
  • Skanect: Where do I find the log file?

Categories

  • Product Information
  • Getting Started
  • Technical Support
  • License Information
  • Returns and Warranties
No results found

© Structure 2025. Powered by Help Scout