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Technical Support

  • Uplink is not working! What's the deal?
  • Why does Structure display "Uplink failed to connect"?
  • My Kinect for Xbox 360 sensor works for a few seconds then shuts-off
  • The Ad Hoc Network instructions for Uplink do not work on my Windows 10 machine!
  • Bad License Key Error – Why doesn’t my license key work?
  • How can I fully customize the bounding box?
  • Why does depth and color streaming fail to start?
  • How can I tune the bounding box size and the initial height of the camera?
  • Why does the camera keep losing track?
  • Why can't I load my files into Skanect?
  • Why does Skanect display so small on my computer?
  • Where do I find Skanect’s log file?

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